When said independent mechanic looked at the car I bought, he said the tires needed to be rotated and there was only 15% of tread remaining of the back break pads. The independent inspection was only $50Ģ. I was not told until I had already paid for the car that I would have to give the dealership $250 just to have someone else look at it. I was told before I signed anything that I would be allowed to have the car inspected by an independent mechanic. The assistant GM finally admitted (after the sale) that this is something they do at Culver City to make up for low recent sales.ġ. After those six Toyota salespeople all told me that they don't force a theft prevention service on their customers, I stopped calling other dealers because I accepted that I waisted $1000 by making the mistake of choosing Culver City Toyota. Hollywood, Downtown, Hamer, Keyes, Carson, and Glendale all confirmed that theft prevention is OPTIONAL. I just called a bunch of other Toyota dealers in the LA area, and none of them force customers to take an overpriced gps service. Again, I expressed repeatedly that I do not want this extra feature, and the told me repeatedly that this is a non-negotiable feature that every dealership has. Culver City Toyota charged me $1000 for this service. If your car is stolen within 5 years, TheftPatrol will give you $3000 and your dealership $2000 as though that is some how an acceptable reimbursement. TheftPatrol is a $40 GPS that they slap on your car like LoJack. They said that this is standard Covid era practice at dealerships (lie) and that they can't remove it regardless of the fact that I REPEATEDLY told them I don't want that extra product and service (also a lie). The biggest lie that they gave me had to do with the "mandatory" addition of TheftPatrol to my car purchase. K'Lee (sales), Ronnie (supervisor), and whoever the assistant GM is, all went well beyond a stereotypical car salesperson level of dishonesty. I saw a used 2014 Prius 3 with low mileage listed at $18,999 online, and that is the end of the positive things I have to say about this dealership. READ THIS BEFORE YOU VISIT CULVER CITY TOYOTA. Located in Culver City, CA / 42 miles away from Ontario, CA We totally recommend Fletcher Jones MB to anyone that is in need of a Mercedes, especially when the price offered are very competitive. Everyone went out of their way to give us the confidence that FJ Mercedes will always stand behind the customer for any issue to make sure the customer is fully satisfied. Luckily, Mr Gonzalez, the GM at FJ Mercedes, had stepped in and directed his team including Mr Austin Real, Mr Ali Mehrnia, Ms Shadi Moghadam (Finance Manager), Mr Payden Evans (Product Specialist) and Mr Steven Kim from Service to help us resolving the issue quickly, smoothly and professionally. We have asked for Ali to be our permanent Sales Rep for all future transactions.Īfter purchasing the car on, we encountered a situation that we need help from the dealer to address to MB corporate. We totally recommend FJ Mercedes, especially Ali and his manager Austin. He went out of his way to make sure our needs are satisfied even after the sale transaction is complete. Ali is very courteous, understanding our needs, not pushy, especially not trying to put down the car we traded in like some others sales rep. We have encountered quite a few sales rep, some good some just barely enough to get the job done until we met Ali. During the past 15 years, our friends and families did acquired a few cars from FJ. This review is especially written for our Sales Rep Ali Mehrnia. As always FJ Mercedes is always nice, clean and professional. On 11-25-2022, we visited FJ Mercedes and ended up trading in our 2021 GLA with a 2023 GLA with a few more features that we need. Located in Newport Beach, CA / 30 miles away from Ontario, CA
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